1. Order Processing

Orders are processed after payment authorization and subject to product availability. Processing times and estimated delivery windows shown on the website or at checkout are estimates unless expressly identified as guaranteed.

2. Shipping Time Representations

We intend to ship within the time stated on the product page, checkout, order confirmation, or other applicable sales communication. We maintain a reasonable basis for shipping representations. If no shipping time is stated, applicable federal rules generally require a reasonable basis to ship within 30 days.

3. Delays

If we learn that we cannot ship within the promised or legally applicable time, we will provide notice and follow applicable requirements concerning revised shipping dates, customer consent, cancellation, and refunds.

4. Carriers and Delivery

We use third-party carriers and fulfillment providers. Carrier delays may occur after shipment. Tracking information may be provided when available.

5. Address Accuracy

Customers must provide an accurate and complete shipping address. If a package is returned because of an incorrect or incomplete address, refusal, or other customer-caused delivery issue, we may charge reasonable reshipping costs where permitted by law.

6. Lost or Damaged Shipments

If your order appears lost or arrives materially damaged, contact us at gocommercegroupllc@gmail.com with your order number and, where applicable, photographs of the package and product. We will review the reported issue and respond within up to 7 days. Any replacement, refund, or other remedy will be handled in accordance with applicable law and this Policy.